April 4, 2022

Greenville Frontline Operations & Client Support Fellow


Frontline Operations & Client Support Fellow

Root & Rebound is excited to bring on our first cohort of systems-impacted individuals

to support the administration, operations and client support needs of our growing team

Who We Are

Root & Rebound (R&R) is a national 501(c)3 nonprofit organization with offices in California and South Carolina. Our mission is to restore power and resources to the families and communities most harmed by mass incarceration through legal advocacy, public education, policy reform and litigation—a model rooted in the needs and expertise of people who are directly impacted. R&R has a holistic approach to dismantle the system of injustice in this country, working in rural and urban communities, and across all areas of life, including housing, employment and occupational licensing, family reunification, parole and probation advocacy, court debt, record expungement, and more. Learn more at www.rootandrebound.org.

About the Role of the Fellow

The Frontline Fellowship Program was conceived out of a need to support the growing number of R&R clients and our commitment to provide employment opportunities for systems-impacted individuals, which includes formerly incarcerated individuals and their family members. We want people with lived experience in the U.S. carceral system–their expertise, knowledge and passion–on our team. The Frontline Fellow is the first point of contact for people looking for legal assistance and resources from Root & Rebound. They will be responsible for providing backbone support to our clients. This individual will play a critical role to ensure clients’ needs are met through resource collection, mail correspondence and calls that come into our office.


Greenville, SC 

The position is a non-exempt role that can span between 6-12 months, working between 20-40 hours/week. This position will give the fellow skills for work elsewhere or the possibility of staying on with Root & Rebound. The starting pay for this position is $20.00/hour and includes health benefits. The target start date for this position is May 2, 2022.

Duties and responsibilities for this role include but are not limited to the following:

  • Answering the phone;
  • Serving as a communication link between frontline staff and attorneys;
  • Mailing out resources requested from callers;
  • Receiving and separating incoming office mail; 
  • Entering data and notes into the appropriate systems; 
  • Assisting the legal team with events and clinics; 
  • Providing administrative support to the legal team.

You are the ideal candidate if you:

  • Are formerly incarcerated or systems-impacted;
  • Have a desire to work directly with people in reentry and on criminal justice/reentry issues;
  • Are motivated to learn new technology and computer software;
  • Have a passion to help others;
  • Have literacy in English and reading comprehension skills (Spanish fluency is a bonus);
  • Are a creative problem-solver;
  • Are a clear communicator, both written and verbal;
  • Can build relationships with clients based on empathy, understanding and a commitment to supporting their well-being;
  • Have stable housing and internet access;
  • Live in South Carolina;
  • Are eager to learn new skills in an administrative, operational and client-facing capacity.


 Employment benefits at R&R include:

  • Medical, vision and dental care 
  • Employer-sponsored 403(b) retirement plan (no match contributions currently)
  • Internal and external professional development opportunities
  • Three (3) weeks of paid time off per year, plus holiday closures, which typically includes 2 weeks around the December holidays and 3-day office “pauses” throughout the year
  • Office closures for seven (7) federal holidays, in addition to Juneteenth and Indigenous Peoples’ Day


Application Instructions:

To apply to be a Fellow, send 1) resume, 2) three references with contact information, 3) a letter of 500 words or less telling us why you are a great fit for this fellowship position. 

Please send applications via email to Leah Smith ([email protected]). 

Subject line:  “Frontline Operations & Client Support Fellow Position”. Applications will be reviewed in order received.  Resumes with references and letters of interest will be given priority in order received.  No phone calls, please.


Root & Rebound is an equal opportunity employer and strongly encourages applications from all qualified individuals including formerly incarcerated and/or system-involved individuals, people of color, persons with disabilities, ethnic and religious minorities, women, and lesbian, gay, bisexual, transgender, and gender variant individuals. People with past involvement in the justice system are seen as an asset to our organization and are strongly encouraged to apply.